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Privacy Policy

Last updated: 24/09/2025

1. Who We Are

This website is operated by [Business Name], registered at:
Unit 3, Machins Business Centre
29 Wood Street, Ashby De La Zouch
Leicestershire, LE65 1EL

We provide motorhome hire services. We are the “data controller” of your personal information for the purposes of the UK General Data Protection Regulation (“UK GDPR”).

2. Information We Collect

We may collect and process the following data about you:

  • Contact details (name, email address, phone number, postal address)

  • Booking details (dates, rental preferences, payment details via Wheelbase)

  • Identity and driving licence information (required for motorhome hire)

  • Technical data (IP address, browser type, cookies, and usage information)

3. How We Use Your Information

We use your personal data to:

  • Process and manage bookings

  • Provide customer support

  • Meet our legal and insurance obligations

  • Send important booking updates or policy changes

  • Improve our website and services

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • To perform a contract (your booking)

  • To comply with legal obligations (insurance, record keeping)

  • For our legitimate interests (improving services, preventing fraud)

  • With your consent (marketing communications, cookies)

5. Sharing Your Information

We may share your data with:

  • Our booking software provider (Wheelbase)

  • Insurance providers and legal authorities where required

  • IT and hosting providers (Wix, email services)

We do not sell or rent your personal data to third parties.

6. International Transfers

Some service providers (e.g., Wix) may transfer data outside the UK/EEA. In such cases, appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, tax, and insurance requirements.

8. Your Rights

Under UK GDPR you have the right to:

  • Access the data we hold about you

  • Request correction of your data

  • Request erasure of your data

  • Object to processing or request restriction

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at: [Insert email]

9. Cookies

We use cookies to improve user experience, analyse website traffic, and personalise content. For more details, see our Cookies Policy.

10. Contact Us

If you have any questions, contact us at:
[Insert email/phone]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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