Question 1

Can I leave my car with you?

Accepted Answer

Yes, Ashby Motorhome Hire Ltd offers car parking facilities at our yard, and you are welcome to leave your vehicle on-site at your own risk.

Customers may leave their vehicles at our premises for the duration of their motorhome hire under the following conditions:

• Parking is at your own risk; Ashby Motorhome Hire Ltd cannot be held liable for any damage to your vehicle while on site.
 • Vehicles should be locked, and any personal belongings should be removed from view.
 • Our headquarters is a gated facility.

The decision to use our parking facilities is entirely at your discretion.

Question 2

How long does handover take?

Accepted Answer

Motorhome handover generally takes around 45 minutes but we suggest you allow 1 hour for pick-up and drop-off.

Question 3

What are your charges?

Accepted Answer

You agree to pay Ashby Motorhome Hire Ltd the following charges in connection with your motorhome hire:
 • Hire Charges: All costs associated with the rental of the motorhome.
 • Security Deposit: As outlined in your hire agreement.
 • Administration Fee: £25.00 per amendment to a confirmed booking or per penalty notice received.
 • Cleaning Fees: The nominated valeting or upholstery cleaning fee if the motorhome interior is not returned in a clean condition.
 • Waste Disposal Fee: A fee of £150.00 if the toilet and wastewater tanks are not emptied before returning the motorhome.
 • Excess Mileage: 50p per mile for any mileage over 200 miles per day.
 • Fuel Refill Charges: Should the fuel tank not be returned full, the following fees apply:
    • ¾ to full = £85.00
    • ½ to ¾ full = £100.00
    • ¼ to ½ full = £135.00
    • Empty to ¼ full = £175.00

• Late Return Fee: £100.00 per hour for returns later than the agreed time stated in the hire agreement.
 • Cancellation Fee: As per the cancellation policy, applicable if the hire agreement is cancelled prior to acceptance or pick-up.
 • Damage or Insurance Costs: The cost of any damage to the motorhome or third-party property, subject to insurance terms. This includes the insurance excess for any claim related to third-party property or theft of the motorhome. Each claim is treated separately.
 • Government Fees and Duties: All applicable taxes, fees, or duties.
 • Fines and Penalties: Any parking fines, penalties, or associated administration costs incurred during the hire period.
 • Additional Charges: Any other costs arising from your obligations under the hire agreement, including costs resulting from a breach of terms.
 • Demurrage: The nightly rental rate for the period the motorhome is off fleet due to repairs or other reasons.
 • Excess Damage Costs: Any additional costs exceeding the security deposit value if damages surpass the deposit.
 • Recovery Costs: The cost of recovering a motorhome if required.
 • Gross Negligence: In cases of gross negligence, Ashby Motorhome Hire Ltd reserves the right to recover the full cost necessary to return the motorhome to the condition in which it was handed over.

Question 4

What correspondence is suitable for proof of address?

Accepted Answer

You must provide a total of 2 proofs of address from the following: –
1x primary and 1x secondary, or 2x primary proof of address

Primary Proof of Address:
• Electricity
• Water
• Gas
• Broadband/Landline
• Council tax
• TV licence
• Bank Statement
• Credit card bill / statement
• Mortgage statement
• Polling card
• HMRC self-assessment / tax credit
Secondary Proof of Address:
• Student loan
• Shotgun licence
• Payslip
• Mobile Phone Bills
• Pension letters
• Car Finance Statement
• Loan Statement
• Property deed

An annual council tax bill will be accepted. All other documents must be dated within 90 days of the hire date. The address & name on your licence must match both documents.
What is declined?
Any document relating to insurance and any document that does not meet the above mentioned criteria – please contact us if you are unsure.(https://tripz.uk/frequently-asked-questions/getaway@tripz.co.uk)

Question 5

What documents do you need from me?

Accepted Answer

Production of a full, valid standard photo driver’s licence, as well as an online licence check code: https://www.gov.uk/view-driving-licence (https://www.gov.uk/view-driving-licence)and two proofs of address, from separate sources, are required from all drivers at the start of hire. Proof of address must be dated within 90 days of the hire date. The name & address on your licence must match both documents.

Question 6

What happens if I am going to be late?

Accepted Answer

We understand that sometimes things happen that are out of our control, but you need to make us aware of any late pick-ups or drop-offs as it will impact costs, your insurance may be invalid, and your late return could affect other people’s motorhome bookings.
There is a late fee charge of £100.00 per hour should the motorhome be returned after the agreed time as stated on the hire agreement.

Question 7

What is a Collision Damage Waiver (CDW)?

Accepted Answer

You can find a detailed explanation in our terms and conditions at section 25. Collision Damage Waiver (CDW).

A brief overview:
1. CDW is a term hire companies use when it comes to insurance. 
2. Collision Damage Waiver reduces the responsibility for paying for damage to the Motorhome if it’s involved in an accident whilst you are hiring from Ashby Motorhome Hire Ltd.
3. CDW reduces the £1,500 excess to £250 for which you are still liable should you have a road traffic accident.
4. CDW will also cover the cost of replacement tyres or windscreen.

We advise you to read our terms and conditions

Question 8

What is your cancellation policy?

Accepted Answer

• More than 6 weeks before hire date: 25% of the total hire cost or booking deposit (whichever is greater) will be charged.
 • 6 weeks – 2 weeks before hire date: 50% of the total hire charge.
 • 2 weeks – no show: 100% of the total hire charge.

A ‘no show’ is defined as the customer failing to present themselves on the first day of the hire period to collect their motorhome, without notifying Ashby Motorhome Hire Ltd in advance of an alternative collection date/time within the booked hire period.

In the event of a no show, the motorhome booking will be automatically cancelled at close of business on that day, and the motorhome will be released for re-hire to another customer.
No refunds will be due, and Ashby Motorhome Hire Ltd cannot postpone or transfer funds from one hire to another.

Ashby Motorhome Hire Ltd reserves the right to amend this cancellation policy under certain circumstances.

Question 9

What payment methods do you accept ?

Accepted Answer

All major credit cards and debit cards. We cannot accept Discover, JCB, Union Pay and do not accept cash or cheques.

Question 10

What’s extra and what are the extra costs?

Accepted Answer

Additional motorhome driver: £10.00 per person, per night, up to a maximum of 2 additional drivers per hire with clean driving licences.

You can have no more than 6 points or fixed penalty notices on your license (UK licences only):
 • 
 • Convictions with the following codes may not get cover AC, BA, CD, DD, DR, MS, TT, UT and IN. Please check with Tripz.uk if you wish to insure a driver who has any of these endorsement codes on their licence even if you think they have expired.

Pets, bedding and towel Pack.

Question 11

When do I have to make full payment?

Accepted Answer

It depends on when you book, let us explain.

Once you have booked your motorhome, a booking confirmation email will be sent out to you.
Settlement of the remaining balance is due six weeks prior to your motorhome pick-up date.

Ashby Motorhome Hire Ltd reserves the right to cancel the booking if payment is not received six weeks prior to your motorhome pick-up date.
For bookings (less than six weeks before your pick-up date) the full rental price is payable on booking.

Motorhomes will not be released without full payment being completed.

Question 12

When do I have to pick-up and drop-off the motorhome?

Accepted Answer

Motorhome collection:
 Standard collection time is 15:00.

Motorhome return:
 Standard return time is 11:00.

For any queries around your motorhome pick-up and drop-off please contact us.

Question 13

Where is the best place to fill up when returning to your depot?

Accepted Answer

The most convenient place to refuel is at Flagstaff Island Services in Ashby-de-la-Zouch. It features an easily accessible entrance and is just a few minutes’ drive from our headquarters.

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